Frequently Asked Questions

Email us before you order. Send us your measurements and the piece you are looking at, and we will ask a couple of quick questions about how you like your gear to sit. From there we will point you to the larger or the smaller size based on your comfort level.

We would rather spend five minutes getting it right than process a return. Email sales@gymstar.ca or call 888-720-4977.

Because it was never built to fit like everything else. GASP is bodybuilding apparel, built around heavy fabrics, deep-cut tanks, and true oversized pump covers. Almost every GASP tee sits on one of three fit platforms: Standard (athletic), Original (relaxed), and Iron (oversized). Choose the wrong platform and the right size will still feel wrong.

The GASP Size Guide breaks all three down, and the GASP Sizing Utility picks the platform for you.

Everything lives in one place. Start with the complete Gym Star size guide for a reference across every brand we carry, then go deeper on the GASP or Better Bodies chart. If you want to understand how a garment is supposed to sit before you pick a number, read How Should Gym Clothes Fit.

Use a soft measuring tape. Keep it flat, level, and close to the body without pulling it tight.

• Chest: around the fullest part of your chest, across the shoulder blades, arms relaxed.
• Waist: around the narrowest part of your waist, tape horizontal.
• Hip: around the fullest part of your hips, tape horizontal.

If your chest and waist land on two different sizes, size to your chest for tops. Individual products can carry their own fit notes, so always read the product description before you order.

No. You can check out as a guest and create an account at the end if you want one.

An account saves your addresses, keeps your cart between visits, tracks your points balance, and lets you leave product reviews, which earn you points. Create an account here.

Visa, Mastercard, American Express, Discover, and Diners Club. We also accept Shop Pay, Apple Pay, Google Pay, PayPal, and Sezzle. Visa Debit and Mastercard Debit are processed as credit cards.

No. All prices are shown in Canadian dollars before tax. Sales tax, where applicable, is calculated on your merchandise total plus shipping and shown on the order summary at checkout.

Email sales@gymstar.ca right away and we will do what we can. We process orders quickly, which is usually what you want, but it does mean the window to change one is short. Once it ships, it ships.

Log in to your account and open the order to see its current status. When it ships, tracking is emailed to you and also appears on the order in your account.

If it is not discounted, it is almost certainly excluded. Listing every exception in a newsletter gets unreadable fast, so we keep the graphics clean and let the cart tell the truth.

Two things to know. Some of our range is Everyday Low Priced, meaning the listed price is already a permanent sale price. And during sale events, newsletter and ambassador codes cannot be stacked on top.

We do not offer price adjustments on previous purchases.

We sell digital gift cards good for both online and in-store use. Choose your amount on the Gym Star gift card page and add it to your cart. The code is delivered by email, so you can forward it on or send it straight to someone else.

To redeem, enter the gift card code in the discount and gift card field at checkout.

Free shipping applies automatically on Canadian orders with a subtotal of $149 CAD or more before tax. No code, no hoops. It is a standing rule, not a promotion.

Order by noon Central Standard Time and your order goes out the same business day.

• Prairies and Central Canada: roughly two to three business days.
• Remote and northern addresses: allow five to eight business days.

We ship with Canada Post and Purolator. Rates vary by province, destination, and order size, and are calculated at checkout.

Yes. Alongside coast to coast shipping across Canada, we now ship eligible orders to the United States.

US shipping works differently on a few points, from duties to returns, so we gave it its own section. Read Ordering from the USA below before you check out.

Yes, and it is free. Select local pickup at checkout, and we will email you the moment your order is ready, along with confirmation of where to find us.

Gym Star Pro Shop, 1301 Osler Street, Regina, Saskatchewan, inside Brickhouse Gym. Details on the Pro Shop page.

Emailed to you when your order ships, and available anytime by logging in to your account.

First, check everywhere a parcel could be hiding: the community mailbox, an apartment front desk, a side door, a neighbour. Most of these turn up in the first five minutes of looking.

If it does not, email sales@gymstar.ca and we will chase it down with the carrier. Every shipment we send is insured, so you are covered for the worst case.

Email sales@gymstar.ca immediately. We can only correct an address before the order ships, and we ship fast, so speed matters here.

No oversized surcharges. Shipping rates simply vary by province, destination, and the size of the order, and every rate you will pay is shown at checkout before you confirm.

Yes. Enter a US address at checkout and, when a shipping rate is available for it, you can order the same GASP and Better Bodies gear our Canadian friends do.

Checkout decides what it can serve, so Alaska, Hawaii, US territories, military addresses, and PO boxes go through only when a rate comes back for the address you enter.

Your rate is calculated at checkout based on the package and the destination, and shown before you confirm. There is no free shipping on US orders. The $149 free shipping threshold applies to Canadian orders only.

Orders ship from Canada through Canada Post and normally transfer to USPS for final delivery once they cross the border. You get tracking after fulfillment, and it may show up in both carrier systems.

Every delivery date is an estimate, never a guarantee. Tracking can pause during the carrier handoff, border processing, or USPS intake, and customs, weather, and holidays can all move the timeline.

No surprise bills. Duties and import charges are collected at checkout on US orders, so your parcel should not need a separate import payment on delivery.

Duties and import charges are non-refundable, including when merchandise is returned.

You are charged in the currency shown at checkout, and a US address may complete your order in US dollars. Any approved refund is issued in that same currency.

We do not reimburse exchange rate differences, foreign transaction fees, or card conversion fees your bank or card provider may add.

Yes, with advance approval. Contact us within 14 days of receiving your parcel to start a return. Do not ship anything back before it is approved.

Once approved, we send you a trackable return label, and its cost is deducted from your refund or store credit. We expect the approved return back with us within 31 days of your notice, based on when it physically arrives, not when it ships.

You choose a refund to your original payment method or store credit. Either way, the return label cost applies. Full terms live on our returns page.

Non-refundable amounts: original outbound shipping, duties and import charges, and the return label cost, unless we waive it case by case.

Final sale, and never returnable:

• Any item discounted 25% or more
• Clearance items
• Gift cards
• Supplements or food items
• Used lifting accessories

Everything we get back is inspected before a refund is approved. Buying final sale and unsure on size? Email us first.

Not directly. Like our Canadian orders, we do not run online exchanges. Return the eligible item and place a new order for the size, colour, or piece you want. Pricing, availability, duties, and currency all follow the new order.

Stuck between sizes before you buy? Email sales@gymstar.ca and we will help you land on one.

A refused US parcel is not eligible for a refund, including a change of mind. Please make sure you want it before it ships.

The name and address you enter at checkout are yours to get right. Orders affected by an incorrect or incomplete address, a missing unit number, or a wrong ZIP or state are not eligible for a refund, and we cannot cover loss, delay, or return to sender costs that follow from it.

You have 14 days from delivery to request a return. The item must come back unworn, unwashed, and with the original tags attached.

Return shipping is the customer's responsibility, and the fee is calculated at the time you submit your return request.

Full terms on our returns page.

• Final sale items
• Clearance-priced items
• Underwear and socks
• Anything with visible signs of wear

If you are buying final sale and you are not certain of the size, email us first. That is exactly what we are here for.

Yes. Bring it in and we will handle it in person.

Refunds are processed three to five business days after your return arrives with us. You will get an email confirmation the moment it is issued.

Email sales@gymstar.ca and include photos in your first message if you can. That one step usually cuts the resolution time in half. We will sort it out quickly.

You earn 5% back in points on what you spend. 20 points equals $1 off a future order.

• Regular: 1 point per $1 spent
• VIP: 1.5 points per $1, from 500 points
• Elite: 2 points per $1, from 1,500 points

Sign up and you start with 50 points. Every approved product review earns another 50. Full details on the points system page.

Yes. Same account, same balance, same platform. The system is synced between gymstar.ca and the Pro Shop, so points you earn online can be spent in store and the other way round.

At the till, just ask. We will pull up your balance and you can decide whether to cash in.

No. Your points sit there until you use them.

We do reserve the right to change the program at any time, but expiring your points quietly is not how we operate.

Points are calculated on your subtotal after any discount is applied.

Gym Star Pro Shop
1301 Osler Street, Regina, Saskatchewan S4R 1W6
Inside Brickhouse Gym

We are not staffed Sundays and we do not book retail appointments outside these hours. More on the Pro Shop page.

No. The Pro Shop is open to the public. Walk in during our hours and come find us, no membership, no gym pass, no questions.

Yes. Brickhouse Gym members get 15% off up front, on top of the 5% back they are already earning in points.

Claim it at the till in store. Just ask, and we will apply it and remind you of your points balance while we are at it. Brickhouse Gym.

Around 95% of it. The exceptions are some of the rarer and limited edition pieces.

You do not have to guess, either. Every product page tells you whether the item is stocked at the Gym Star Pro Shop or at the Gym Star Warehouse. If it says Pro Shop, it is on the floor and you will find it when you come in.

Every piece, guaranteed. We work with GASP and Better Bodies directly and we are proudly the premium dealer for both brands in Canada. Product arrives with branded hang tags, straight from the source.

We have spent since 2007 building this. We are not about to risk it moving fakes.

And once you have held real GASP, you will not need us to tell you. The weight of the fabric, the stitching, the way it holds its shape after a year of abuse. A knockoff gives itself away in about four seconds.

Be careful. Sites like eBay and Alibaba are riddled with counterfeit GASP and Better Bodies. You are not saving money on a piece that stretches out in a month, and there is nobody to email when it does.

Buy it authentic, from people who answer the phone.

Two elite brands, two different strengths. GASP is old-school hardcore, built around bodybuilding culture and heavy training. Better Bodies leans performance and street-ready style. Most lifters end up owning both.

We wrote a full breakdown: GASP vs Better Bodies. There is a quiz in it that tells you which line matches how you train.

We are always looking. Our ambassador program is built on content and community rather than discount codes: monthly creative projects, style challenges, and shoots with lifters across Canada.

Email sales@gymstar.ca and tell us who you are and how you train.

Send your resume to proshop@gymstar.ca.

Neither. Our merchandise is sold through gymstar.ca and the Pro Shop only, and we are not franchising.

If you want to work with us commercially, the ambassador and influencer route is the open door. You can earn commission on sales you generate.

We are not taking on new suppliers at this time. Thank you for thinking of us.