Shipping policy

Thank you for shopping with Gym Star Apparel Canada. We are committed to providing fast, reliable shipping across Canada while ensuring your order arrives safely.

Shipping Within Canada

We currently ship exclusively within Canada. At this time, we do not offer international shipping.

Free Shipping

We offer Free Standard Shipping on qualifying orders of $149 CAD or more before applicable taxes and after discounts have been applied.

Orders below the free shipping threshold will have shipping rates calculated at checkout based on the destination, package weight, and selected shipping service.

Shipping Carriers

We primarily ship using Canada Post. Depending on your location and operational requirements, we may occasionally use other trusted carriers to ensure the fastest and most reliable delivery.

Order Processing

Most orders are processed and shipped within 1 to 2 business days. During peak shopping periods, holidays, or promotional events, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking Your Order

Tracking information is automatically sent to the email address used during checkout. You can also view your order status by logging into your customer account on our website.

Please allow up to 24 hours after shipment for tracking information to become active.

Shipping Address Changes

If you notice an error in your shipping address, please contact us immediately at sales@gymstar.ca.

We can only modify a shipping address before your order has been shipped. Once a package has been handed to the carrier, we are unable to make changes.

Delayed or Missing Deliveries

If your tracking information indicates your package has been delivered but you have not received it, we recommend checking:

  • Your community mailbox

  • Around your property

  • Apartment or condominium front desk

  • Household members

  • Neighbours

If you are still unable to locate your package, please contact us at sales@gymstar.ca. We will work with the shipping carrier to investigate the shipment.

For added peace of mind, all shipments include carrier coverage for eligible lost or damaged packages.

Damaged or Defective Items

If your order arrives damaged or you receive a defective item, please contact sales@gymstar.ca as soon as possible.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged or defective item and its packaging, if applicable

Our team will review your claim promptly and work with you toward an appropriate resolution.

Questions

If you have any questions about shipping or your order, please contact us at:

Email: sales@gymstar.ca

Our team is happy to assist you.