Shipping policy
Shipping Policy
Thank you for shopping with Gym Star Apparel Canada. We are committed to providing fast, reliable shipping across Canada while ensuring your order arrives safely.
Shipping Within Canada
We ship coast to coast across Canada from our home base in Regina, Saskatchewan. We do not currently offer international shipping.
Free Shipping
We offer Free Standard Shipping on qualifying orders of $149 CAD or more before applicable taxes and after discounts have been applied.
Orders below the free shipping threshold will have shipping rates calculated at checkout based on the destination, package weight, and selected shipping service.
Shipping Carriers
We primarily ship using Canada Post. Depending on your location and operational requirements, we may occasionally use other trusted carriers to ensure the fastest and most reliable delivery.
Order Processing
Most orders are processed and shipped within 1 to 2 business days. During peak shopping periods, holidays, or promotional events, processing times may be slightly longer.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
All processing and delivery dates are estimates. No arrival date is guaranteed, and carrier delays, weather, service interruptions, and holidays may affect delivery.
Tracking Your Order
Tracking information is automatically sent to the email address used during checkout. You can also view your order status by logging into your customer account on our website.
Please allow up to 24 hours after shipment for tracking information to become active.
Shipping Address Changes
If you notice an error in your shipping address, please contact us immediately at sales@gymstar.ca.
We can only modify a shipping address before your order has been shipped. Once a package has been handed to the carrier, we are unable to make changes.
Address Accuracy and Refused Parcels
You are responsible for providing a complete and accurate recipient name and shipping address at checkout. This includes unit numbers, street information, postal code, and province.
An order affected by incorrect or incomplete information supplied at checkout is not eligible for a refund. Gym Star Apparel Canada is not responsible for loss, delay, misdelivery, return to sender costs, or other consequences caused by incorrect or incomplete order information.
A parcel refused by the recipient is not eligible for a refund, including refusals caused by a change of mind or a failure to accept delivery.
Delayed or Missing Deliveries
If your tracking information indicates your package has been delivered but you have not received it, we recommend checking:
- Your community mailbox
- Around your property
- Apartment or condominium front desk
- Household members
- Neighbours
If you are still unable to locate your package, please contact us at sales@gymstar.ca. We will work with the shipping carrier to investigate the shipment.
For added peace of mind, all shipments include carrier coverage for eligible lost or damaged packages.
Damaged or Defective Items
If your order arrives damaged or you receive a defective item, please contact sales@gymstar.ca as soon as possible.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs of the damaged or defective item and its packaging, if applicable
Our team will review your claim promptly and work with you toward an appropriate resolution.
Returns
Shipping and returns are handled separately. Return timelines, return fees, final sale exclusions, and refund processing are set out in full on our Returns page at gymstar.ca/pages/returns.
Please note that we do not offer online exchanges. Return your eligible item and place a separate new order for the size or piece you want.
Questions
If you have any questions about shipping or your order, please contact us at:
Email: sales@gymstar.ca Phone: 888-720-4977
Our team is happy to assist you.