Shipping policy
Thank you for shopping with Gym Star Apparel Canada. We are committed to fast, reliable shipping across Canada and to the United States, and to making sure your order arrives safely.
Where We Ship
We ship coast to coast across Canada and to eligible addresses in the United States. Shipping to the United States is available when a United States address is entered at checkout and a Canada Post shipping rate is returned for that address. Checkout determines whether a specific address can be served, including Alaska, Hawaii, U.S. territories, military addresses, and PO boxes.
We do not currently ship outside Canada and the United States.
Shipping Within Canada
Free Shipping
We offer Free Standard Shipping on qualifying Canadian orders of $149 CAD or more before applicable taxes and after discounts have been applied.
Orders below the free shipping threshold will have shipping rates calculated at checkout based on the destination, package weight, and selected shipping service.
Our free shipping offer applies to qualifying Canadian orders only.
Shipping Carriers
We primarily ship using Canada Post. Depending on your location and operational requirements, we may occasionally use other trusted carriers to ensure the fastest and most reliable delivery.
Shipping to the United States
Availability and Cost
USA shipping is available whenever checkout returns a Canada Post rate for your address. Your shipping cost is calculated and displayed at checkout before you pay.
Free shipping is not available for USA orders. Canadian free shipping promotions do not transfer to orders shipping to the United States unless a separate USA promotion is specifically announced.
Carrier and Tracking
Orders ship from Canada through Canada Post and are normally transferred to USPS for final delivery. Tracking is provided after your order ships and may appear in both carrier systems. Tracking may pause briefly during carrier transfer, border processing, or USPS intake.
Duties, Import Charges, and Taxes
Duties and import charges are collected at checkout for USA orders, so your parcel should not require a separate import payment when it is delivered.
Duties and import charges are non-refundable, including when merchandise is returned.
Any applicable taxes shown during checkout are calculated through Shopify.
Currency
Your order is charged in the currency displayed at checkout. A United States address may result in checkout being completed in U.S. dollars, and any approved refund is issued in the same currency used for the original order.
We do not separately reimburse exchange rate differences, foreign transaction fees, bank charges, or card conversion fees applied by your financial institution or payment provider.
Delivery Timing
USA orders follow the same processing standards as Canadian orders. All transit and delivery dates are estimates only, and no arrival date is guaranteed. Carrier delays, weather, service interruptions, holidays, customs processing, and address issues may affect delivery.
Gym Star Apparel Canada remains Canada's premium dealer for GASP and Better Bodies. We are not the official United States dealer for either brand.
Order Processing
Most orders are processed and shipped within 1 to 2 business days. During peak shopping periods, holidays, or promotional events, processing times may be slightly longer.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking Your Order
Tracking information is automatically sent to the email address used during checkout. You can also view your order status by logging into your customer account on our website.
Please allow up to 24 hours after shipment for tracking information to become active.
Shipping Address Changes
If you notice an error in your shipping address, please contact us immediately at sales@gymstar.ca.
We can only modify a shipping address before your order has been shipped. Once a package has been handed to the carrier, we are unable to make changes.
Address Accuracy and Refused Parcels
You are responsible for providing a complete and accurate recipient name and shipping address at checkout. This includes unit numbers, street information, postal or ZIP codes, and province or state.
An order affected by incorrect or incomplete information supplied at checkout is not eligible for a refund. Gym Star Apparel Canada is not responsible for loss, delay, misdelivery, return to sender costs, or other consequences caused by incorrect or incomplete order information.
A parcel refused by the recipient is not eligible for a refund, including refusals caused by a change of mind or a failure to accept delivery.
Delayed or Missing Deliveries
If your tracking information indicates your package has been delivered but you have not received it, we recommend checking:
- Your community mailbox
- Around your property
- Apartment or condominium front desk
- Household members
- Neighbours
If you are still unable to locate your package, please contact us at sales@gymstar.ca. We will work with the shipping carrier to investigate the shipment.
For added peace of mind, Canadian shipments include carrier coverage for eligible lost or damaged packages. Lost or damaged shipment concerns on USA orders are reviewed case by case with the carrier.
Damaged or Defective Items
If your order arrives damaged or you receive a defective item, please contact sales@gymstar.ca as soon as possible.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photographs of the damaged or defective item and its packaging, if applicable
Our team will review your claim promptly and work with you toward an appropriate resolution.
Returns
Shipping and returns are handled separately. Canadian and USA return timelines, return label costs, final sale exclusions, and refund processing are set out in full on our Returns page at gymstar.ca/pages/returns.
Please note that we do not offer online exchanges. Return your eligible item and place a separate new order for the size or piece you want.
Questions
If you have any questions about shipping or your order, please contact us at:
Email: sales@gymstar.ca Phone: 888-720-4977
Our team is happy to assist you.