Shipping policy

What shipping options can I choose from? We use Canada Post and Purolator as our main package carrier, Please visit our “Shopping Cart” page for estimates based on your address.

What countries do you ship to? At this time we currently only ship to Canada.

Where can I locate my tracking number? We send out tracking information by email and SMS, as well as can be found by logging into your account dashboard. You can track your order by entering your Reference Number in the tracking area on the Carrier website.

One of my items was defective, what do I do? If your merchandise arrives with an issue, please email sales@gymstar.ca and we will assist you as quickly as possible. if possible please provide photos with the first email.

There is an error in the shipping address that I provided, what do I do? Please email sales@gymstar.ca as soon as possible if you made an error in your shipping address.

Please note: We will only be able to edit your shipping address before your order has shipped.

My tracking number shows that my item should have been delivered by now but I haven’t received it. What do I do? Please check all areas where delivery may have taken place (community mailbox, the front desk of an apartment building, a neighbor’s house). If the order has not been found, please email sales@gymstar.ca and we will assist you as quickly as possible. Never worry as all our shipments carry insurance for worst-case scenario.