Returns – Hassle-Free and Friend-Focused
CLICK HERE TO SUBMIT A RETURN REQUEST
At Gym Star Apparel, we want every friend who shops with us to feel confident in their purchase. Every piece we carry is built for discipline and lifestyle, but if something doesn’t fit quite right, we’ll help you make it right. Our return process is simple, fair, and designed to give you peace of mind, so you can shop knowing you’re covered.
Return Timeline
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Submit your return request form within 14 days of delivery.
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Once approved, your package must be mailed back within 30 days of your shipping confirmation.
This gives you enough time to try your gear on, make sure it’s right for you, and still have the flexibility to send it back if needed.
Return Fees
When you complete the return form, you’ll be shown an estimated return fee before you ship anything back. This makes sure there are no surprises, and you can decide whether to use our prepaid label or your own courier. Many of our friends find the prepaid option easiest and most cost-effective.
What Can Be Returned
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Regular-priced gear: Unworn, unwashed, undamaged, with original tags and packaging.
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Discounted gear (less than 25% off): Eligible for return under the same conditions as above.
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Lifting accessories: Eligible for return if unused, within the same timeline as above.
We check all returned items quickly, and as long as the gear meets these simple conditions, you’ll have no issues with your refund.
Exclusions – Final Sale
Some items are final sale and cannot be returned:
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Items discounted 25% off or greater, clearance, or marked final sale
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Used lifting accessories
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Gift cards
We make sure these items are clearly marked at checkout, so you’ll always know before you buy.
Exchanges
We don’t offer online exchanges, but it’s easy to place a new order once your return is processed. This way, you don’t have to wait on stock levels changing, we’ll get you the right gear faster.
How to Complete Your Return
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Fill out the return request form within 14 days of delivery.
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Print and attach the return label we send you, or ship with your own carrier.
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Drop off your package at the courier of your choice that matches the return label.
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Once we receive your return, we’ll process it within 3 business days and email you a confirmation.
Refunds to the original payment method may take up to 7 additional business days depending on your provider. Refunds to a Gym Star gift card are issued right away for faster use.
Our Commitment to You
At Gym Star, your trust means everything to us. When you shop with us, you can feel confident knowing:
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You’ll always have a fair window to return items if they don’t fit.
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You’ll always know the return fee before you send anything back.
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You’ll always get quick processing and clear communication from our team.
You train with intent, and you deserve gear that supports that lifestyle. If something isn’t right, we’ll work with you to make it right. Thanks for choosing Gym Star Apparel, we’ve got your back, every step of the way.
Why Shop With Us
When you shop Gym Star, you’re not just buying apparel, you’re leveling up your gear with Canada’s only premium dealer for GASP and Better Bodies. Here’s why friends across the country choose us:
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Free Shipping: Orders over $149 ship free, coast to coast.
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Exclusive Access: Gear you can’t find anywhere else in Canada.
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Fast, Reliable Shipping: We hustle to get your order moving quickly.
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Loyalty Rewards: Earn points on every purchase to put toward your next order.
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Community First: Built by lifters, for lifters, supporting friends across every province.