Easy Returns: Hassle-Free Returns
At Gym Star Apparel, we understand that finding the perfect fit for your fitness apparel can be a challenge. As the founder, Justin Mondor, I want to extend my sincere gratitude for your order and assure you that we truly understand the dedication and hard work you put into your fitness journey. We work tirelessly to provide high-quality bodybuilding clothes for our Canadian customers, just like you work hard in the gym.
We know that it can be frustrating when an item doesn’t fit quite right, and we want to make sure you’re completely satisfied with your purchase. That’s why we offer a return policy, so within 14 days of delivery, you can receive a refund or merchandise credit on an eGift Card within 30 days of the shipping date. Please note that returns of regular-priced items are free of charge, but returns of sale items will be charged a return shipping fee. Returns must not be washed, worn or damaged with all original tags and packaging present.
If you are unsure if an item can be returned, please don’t hesitate to reach out to us before buying by emailing email@example.com. We want to do everything we can to help you find the perfect fit. Unfortunately, we are not able to offer exchanges online, so we recommend returning your order and placing a new order.
There will be no returns on the following:
SUPPLEMENTS OR FOOD ITEMS.
HOW TO MAIL BACK AN ONLINE RETURN
Follow the two steps below to complete online returns for refunds.
- Please reference the Canada Post website for hours of operation and accessible return drop-off locations. Pack and ship your return, following the instructions outlined in the Return Label Email. A return postage fee will be deducted from your refund.
- Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation. Once we receive your package, we will process your return within 7 days. As soon as your return is complete, we will e-mail you and let you know. After you receive this email please allow your payment provider up to 7 business days to process and post the funds. Please keep a record of the tracking number handy.
At Gym Star Apparel, we understand that your fitness journey is important to you, and we’re here to support you every step of the way. Thank you for choosing us for your fitness journey.